The Roberts Carpet & Fine Floors

Customer Advantage

Our Customer Advantage

At Roberts Carpet & Fine Floors, our customer advantage provides better than manufacturer warranties on the premium brands listed below.

Karastan Advantage

KARASTAN ADVANTAGE

Comparison Chart

As Houston’s only Karastan Platinum Dealer, we offer a wide selection of Karastan products, including exclusive products and colors only found at a very select number of flooring dealers.

Roberts Carpet & Fine Floors offers a premium warranty, beyond the standard flooring store’s warranty. For all Smartstrand and Kashmere fiber Karastan carpet, we proudly carry a 90-day customer satisfaction guarantee. If you are not 100% satisfied with your carpet for any reason, we will replace your carpet for any other flooring of the same fiber of equal or lesser value.

See the comparison charts below for more advantages of shopping with Roberts.

SmartLIFE Warranty
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Smart strand | Roberts Carpet & Fine Floors
Customer Satisfation 90 DAYS
Stairs LIFETIME
Non Prorated LABOR INCLUDED /
TRANSFERABLE
Fade 25 YEARS LIFETIME
Abrasive Wear 25 YEARS LIFETIME
Texture Retention 25 YEARS LIFETIME
Food & Beverage LIFETIME LIFETIME
Pet Stains - All LIFETIME LIFETIME
All Other Stains LIFETIME LIFETIME
Soil Resistance LIFETIME LIFETIME
Delamination LIFETIME LIFETIME
Kashmere | Roberts Carpet & Fine Floors
Customer Satisfation 90 DAYS
Stairs LIFETIME
Non Prorated LABOR INCLUDED /
TRANSFERABLE
Abrasive Wear 25 YEARS INCLUDED
Food & Beverage LIFETIME LIFETIME
Texture Retention 25 YEARS LIFETIME
Pet Stains - All LIFETIME, Pet Urine Only LIFETIME, Pet Urine Only
All Other Stains LIFETIME LIFETIME
Soil Resistance LIFETIME LIFETIME
Delamination LIFETIME LIFETIME
Fade 25 YEARS 25 YEARS

STAINMASTER Advantage

STAINMASTER ADVANTAGE

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As Houston’s only STAINMASTER® Flooring Center, we offer a large selection of STAINMASTER® products and display a wide array of samples at all Roberts Carpet & Fine Floors showrooms. Only Roberts Carpet can offer the 90-Day Love it or Replace it Promise and the Exclusive Platinum Promise. This means that if your STAINMASTER® carpet stains, we will replace the material, free of charge. No exceptions!

In addition, enjoy STAINMASTER® Premium Concierge Customer Service line when you shop with Roberts. This is a dedicated toll free service line just for our customers: 1-855-852-7668.

See the comparison chart below for more advantages of shopping with Roberts Carpet.

Stainmaster Flooring Center Warranty

STAINMASTER Comparison Chart

ROBERTS WARRANTY
Platinum PromiseTM LIFETIME If it Stains We Replace It. Material Only.
Concierge Service LIFETIME
Customer Satisfaction 60 DAYS 90 DAYS From Date of Invoice
Stairs LIFETIME LIFETIME
Area Rugs LIFETIME One Time, Material Only
Food and Beverage LIFETIME LIFETIME LIFETIME
Pet Stains LIFETIME LIFETIME LIFETIME Urine on All Fibers; Feces and Vomit on PetProtect®
Soil Resistance LIFETIME LIFETIME LIFETIME
Anti-Static LIFETIME LIFETIME LIFETIME
Texture Retention 20 YEARS 25 YEARS 25 YEARS
Abrasive Wear 20 YEARS 25 YEARS 25 YEARS
Fade Resistance 25 YEARS 25 YEARS 25 YEARS Only on SuperiaSD™ PetProtect™
Transferable LIFETIME LIFETIME LIFETIME

ANSO Advantage

ANSO ADVANTAGE

Comparison Chart

Roberts Carpet & Fine Floors offers the ANSO Guarantee: a premium warranty for all ANSO fiber flooring. ANSO is Shaw’s patented fiber, both durable and stain-resistant. While the average flooring retailer has a limit to the type of stain that is covered and cannot warranty stairs or de-lamination, tuft bind, or edge ravel, Roberts Carpet has you covered.

See the chart below for details on advantages of shopping with Roberts.

ANSO Limited Residential 25 Year Warranty
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Anso Comparison Chart

Customer Satisfaction 30 DAYS 60 DAYS
Anso Guarantee - All Other Stains LIFETIME, NO LABOR
Stairs COVERED
Delamination, Tuft Bind, Edge Ravel 25 YEARS
Premium Backing (Wrinkle Free) LIMITED* 20 YEARS 25 YEARS
Texture Retention LIMITED* 20 YEARS 25 YEARS
Quality Assurance LIMITED* 20 YEARS 25 YEARS
Abrasive Wear LIMITED* 20 YEARS 25 YEARS
Food & Beverage LIMITED* LIFETIME LIFETIME, INCLUDES LABOR
Pet Stains - All LIMITED* LIFETIME LIFETIME, INCLUDES LABOR
Soil Resistance LIMITED* LIFETIME LIFETIME, INCLUDES LABOR

*Limited: excludes stains from substances such as bleaches, caustic chemicals, insecticides, paints, shoe polish, lipstick, plant food, iodine, very strong dyes, acids, feces, oil-based substances, and vomit. The Roberts Warranty has a lifetime warranty for material only, on ALL stains.