The Roberts Carpet & Fine Floors

Customer Advantage

At Roberts Carpet & Fine Floors, our customer advantage provides better than manufacturer warranties on the premium brands listed below.

EXCLUSIVE WARRANTY

Exclusive to purchases of Anso styles from NFA, this warranty covers all pet stains, food and beverages, soiling and all other stains, plus a 120-day customer satisfaction guarantee

ANSO CARPET

Get the proven performance of ANSO fiber with built-in stain protection, specifically designed to be more durable and easier to clean. From wet-nosed kisses to those excited-to-see-you whoopsies, this carpet is designed to make clean-up a cinch and keep your floors looking great for years to come

CONCIERGE SERVICES

Anderson Tuftex and Shaw Floors are proud to offer exclusive Concierge services to NFA members, sales associates and customers. Our team of product experts are available to provide answers to all your questions including technical information, samples questions, warranty questions, product selection and color coordination for your project

anso-carpet

ALL STAINS COVERED

You stain it, we cover it.

quality asurance

QUALITY
ASSURANCE

Asset 21-8

FOOD &
BEVERAGE

Asset 20-8

PET
STAINS

Asset 19-8

ANSO
GUARANTEE

Asset 13-8

CUSTOMER
APPRECIATION

Asset 16-8

ABRASIVE
WEAR

Asset 18-8

SOIL
RESISTANCE

Asset 15-8

STAIRS

premium-backing

PREMIUM
BACKING

Asset 17-8

TEXTURE
RETENTION

Quality Assurance 25 Years
Food & Beverage Lifetime - Non-Prorated / Labor
Pet Stains - All Lifetime - Non-Prorated / Labor
Anso Guarantee - All Other Stains Lifetime - Prorated / No Labor
Soil Resistance Lifetime - Non-Prorated / Labor
Texture Retention 25 Years
Abrasive Wear 25 Years
Stairs Covered
Delamination, Tuft Bind, Edge Ravel 12 Years
Premium Backing (wrinkle free) 25 Years
Customer Satisfaction 120 Days

Karastan Advantage

KARASTAN ADVANTAGE

Comparison Chart

As Houston’s only Karastan Platinum Dealer, we offer a wide selection of Karastan products, including exclusive products and colors only found at a very select number of flooring dealers.

Roberts Carpet & Fine Floors offers a premium warranty, beyond the standard flooring store’s warranty. For all Smartstrand and Kashmere fiber Karastan carpet, we proudly carry a 90-day customer satisfaction guarantee. If you are not 100% satisfied with your carpet for any reason, we will replace your carpet for any other flooring of the same fiber of equal or lesser value.

See the comparison charts below for more advantages of shopping with Roberts.

SmartLIFE Warranty
View Warranty Page

Smart strand | Roberts Carpet & Fine Floors
Customer Satisfation 90 DAYS
Stairs LIFETIME
Non Prorated LABOR INCLUDED /
TRANSFERABLE
Fade 25 YEARS LIFETIME
Abrasive Wear 25 YEARS LIFETIME
Texture Retention 25 YEARS LIFETIME
Food & Beverage LIFETIME LIFETIME
Pet Stains - All LIFETIME LIFETIME
All Other Stains LIFETIME LIFETIME
Soil Resistance LIFETIME LIFETIME
Delamination LIFETIME LIFETIME
Kashmere | Roberts Carpet & Fine Floors
Customer Satisfation 90 DAYS
Stairs LIFETIME
Non Prorated LABOR INCLUDED /
TRANSFERABLE
Abrasive Wear 25 YEARS INCLUDED
Food & Beverage LIFETIME LIFETIME
Texture Retention 25 YEARS LIFETIME
Pet Stains - All LIFETIME, Pet Urine Only LIFETIME, Pet Urine Only
All Other Stains LIFETIME LIFETIME
Soil Resistance LIFETIME LIFETIME
Delamination LIFETIME LIFETIME
Fade 25 YEARS 25 YEARS

ANSO Advantage

ANSO ADVANTAGE

Comparison Chart

Roberts Carpet & Fine Floors offers the ANSO Guarantee: a premium warranty for all ANSO fiber flooring. ANSO is Shaw’s patented fiber, both durable and stain-resistant. While the average flooring retailer has a limit to the type of stain that is covered and cannot warranty stairs or de-lamination, tuft bind, or edge ravel, Roberts Carpet has you covered.

See the chart below for details on advantages of shopping with Roberts.

ANSO Limited Residential 25 Year Warranty
View Warranty Page

Anso Comparison Chart

Customer Satisfaction 30 DAYS 60 DAYS
Anso Guarantee - All Other Stains LIFETIME, NO LABOR
Stairs COVERED
Delamination, Tuft Bind, Edge Ravel 25 YEARS
Premium Backing (Wrinkle Free) LIMITED* 20 YEARS 25 YEARS
Texture Retention LIMITED* 20 YEARS 25 YEARS
Quality Assurance LIMITED* 20 YEARS 25 YEARS
Abrasive Wear LIMITED* 20 YEARS 25 YEARS
Food & Beverage LIMITED* LIFETIME LIFETIME, INCLUDES LABOR
Pet Stains - All LIMITED* LIFETIME LIFETIME, INCLUDES LABOR
Soil Resistance LIMITED* LIFETIME LIFETIME, INCLUDES LABOR

*Limited: excludes stains from substances such as bleaches, caustic chemicals, insecticides, paints, shoe polish, lipstick, plant food, iodine, very strong dyes, acids, feces, oil-based substances, and vomit. The Roberts Warranty has a lifetime warranty for material only, on ALL stains.